Refund policy 

Refund Policy - Damaged Boxes

At Oceanseen we take great care in packaging and delivering our boxes to ensure they arrive in perfect condition. However, we understand that sometimes unforeseen circumstances can occur during transit. If you receive a damaged box, please follow the steps below to request a refund:

1. Notify Us: Please contact our customer service team within 3 business days of receiving the damaged box. You can reach us via hello@oceanseen.com, providing your order number and details of the damage.

2. Provide Evidence: To process your refund request, we may require photographic evidence of the damaged box. Please provide clear photos that clearly show the extent of the damage.

3. Evaluation and Resolution: Once we receive your refund request and supporting evidence, our team will evaluate the case and determine the appropriate resolution. This may include issuing a refund, providing a replacement box, or offering store credit based on the circumstances.

4. Return of Damaged Box (if applicable): In some cases, we may request that you return the damaged box to us. We will provide you with instructions on how to proceed, and any associated return shipping costs will be covered by us.

5. Refund Processing: If a refund is approved, we will process it within 5 business days. The refund will be issued using the original payment method or as store credit, based on your preference and our policies.

Please note that our refund policy applies solely to damaged boxes. We are unable to provide refunds for issues unrelated to damage, such as personal preferences or dissatisfaction with the contents of the box.

If you have any questions or need further assistance regarding our refund policy, please don't hesitate to reach out to our customer service team.

At Oceanseen we strive to ensure your satisfaction and aims for a positive unboxing experience. We appreciate your understanding and cooperation in the event of a damaged box.